If you have any worries about losing or modifying your support portal content while installing any of our themes, don’t be. We take care of it.
Our themes don't affect any support portal content or content management options. You can edit Articles, Categories, etc. as usual by using the built-in Freshdesk Editor.
Customization and installation activities will not affect any content or availability of your support portal. You check the changes and publish everything when you are ready, the changes are published immediately.